Returns & Exchanges
At Smoke-King Tobacconist, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may return unused and unopened items within 14 days of delivery for a full refund or exchange.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Safely place the unused product in its original packaging, ensuring all seals are intact, and include a copy of your receipt or order confirmation.
Ship the Package
Affix the provided RMA label to your box and ship it back to our warehouse via a tracked courier service to ensure safe delivery.
Processing & Refund
Once our team inspects the returned goods, we will process your refund or dispatch your exchange items within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing